Active Incident

Updated a few seconds ago

Adobe Creative Cloud DisruptionPartial Service Disruption

Incident Status

Partial Service Disruption

Components

Communication & Collaboration Services

Systems

Adobe Creative Cloud


December 19, 2025 9:16AM EST
IDENTIFIED

Access to Adobe Creative Cloud has now been restored for all users, but files stored on Creative Cloud are not accessible for most faculty and staff accounts. Files stored on other systems, including personal and departmental file shares, OneDrive, SharePoint, Teams, and university computers, are not impacted by this disruption. The Office of Information Technology is actively working with Adobe support to resolve this issue and restore access to Creative Cloud files. Updates will be provided as progress is made to restore access. To monitor the status of this disruption, as well as other IT-related system statuses, please visit https://wmich.status.io If you are experiencing issues logging in to Adobe Creative Cloud applications or have other questions or concerns, please contact the IT Help Desk at (269) 387-4357.

December 18, 2025 12:15PM EST
IDENTIFIED

The issue disrupting access to Adobe Creative Cloud has been identified and is impacting most university faculty, staff, and students. User access is now being re-established. This process is unfortunately slow and may take up to 24 hours before users can log in. We apologize for the disruption and inconvenience. An update will be provided when all user access is re-established.

December 18, 2025 8:27AM EST
INVESTIGATING

There is an issue affecting Adobe Creative Cloud Licensing for some users. Technicians are aware and working to resolve this issue.

Authentication, Accounts and Passwords


Change Password Page

Operational

DUO 2FA

Operational

LDAP

Operational

WMU Login (Single Sign-On)

Operational

Administrative and Enterprise Systems


Banner Admin Pages

Operational

Banner Self Service

Operational

Banner Workflow

Operational

Bronco Insights (Cognos)

Operational

CMS & Web Hosting

Operational

COLT

Operational

DegreeWorks

Operational

Elearning

Operational

goWMU

Operational

Perceptive Content (ImageNow)

Operational

Kronos (timekeeping)

Operational

Mediasite

Operational

ODS/EDW

Operational

OIT Systems Supported Windows Servers

Operational

Peoplesoft

Operational

People Search

Operational

Qualtrics

Operational

Salesforce (Enrollment Management)

Operational

Salesforce (University Advancement)

Operational

Salesforce (University CRM)

Operational

Touchnet

Operational

Communication & Collaboration Services


Adobe Creative Cloud

Partial Service Disruption

Google Workspace

Operational

Webex

Operational

W-Exchange/Microsoft 365

Operational

Network Services


GoVPN (govpn.wmich.edu)

Operational

Other

Operational

Pinnacle

Operational

Telephones

Operational

Wired Network

Operational

Wireless Network

Operational

WAPPS (Web Applications)


Enterprise Email and Group Manager

Operational

Identity Lookup

Operational

User Info

Operational

WMU People Search

Operational

History (Last 7 days)

Network Disruption: MGRRE and Cork StPartial Service Disruption

Incident Status

Partial Service Disruption


Components

Network Services


Systems

Wired Network, Wireless Network



December 30, 2025 2:46PM EST
RESOLVED

Network services have been restored to the affected areas.

December 18, 2025 9:28AM EST
INVESTIGATING

There is a currently an issue causing a network service disruption at MGRRE and Cork St. Technicians are aware and working to restore service.
Campus buildings network disruptionOperational

Incident Status

Operational


Components

Network Services


Systems

Wireless Network



December 30, 2025 2:44PM EST
RESOLVED

Network services have been restored to the affected areas.