Active Incident

Updated a few seconds ago

Various Network IssuesPartial Service Disruption

Incident Status

Partial Service Disruption

Components

Network Services

Systems

Wired Network, Wireless Network


September 23, 2025 9:58AM EDT
[Identified] Network access points in several areas have been brought back online. Some areas should start seeing network access restored and/or improved connectivity. Technicians are still working to resolve remaining issues. Thank you for your patience and understanding as they work to restore service.

September 23, 2025 9:13AM EDT
[Identified] There is still an ongoing issue affecting various wired and wireless networks on campus. Some users are experiencing intermittent connection issues or no connection at all. Technicians are still working diligently to resolve this as soon as possible.

September 22, 2025 1:21PM EDT
[Identified] A brief campus-wide network outage has occurred. Services are starting to be restored. We appreciate your patience as service is restored.

September 19, 2025 10:32AM EDT
[Investigating] Various network issues are currently affecting some devices on campus. Network technicians are aware of this and are working to resolve these issues.
CHHS Network IssuesPartial Service Disruption

Incident Status

Partial Service Disruption

Components

Network Services

Systems

Wireless Network


September 9, 2025 9:47AM EDT
[Investigating] Some CHHS devices are currently experiencing network issues. Technicians are currently working to resolve the issue.

Authentication, Accounts and Passwords

Change Password Page

Operational

DUO 2FA

Operational

LDAP

Operational

WMU Login (Single Sign-On)

Operational

Administrative and Enterprise Systems

Banner Admin Pages

Operational

Banner Self Service

Operational

Banner Workflow

Operational

Bronco Insights (Cognos)

Operational

CMS & Web Hosting

Operational

COLT

Operational

DegreeWorks

Operational

Elearning

Operational

goWMU

Operational

Perceptive Content (ImageNow)

Operational

Kronos (timekeeping)

Operational

Mediasite

Operational

ODS/EDW

Operational

OIT Systems Supported Windows Servers

Operational

Peoplesoft

Operational

People Search

Operational

Qualtrics

Operational

Salesforce (Enrollment Management)

Operational

Salesforce (University Advancement)

Operational

Salesforce (University CRM)

Operational

Touchnet

Operational

Communication & Collaboration Services

Adobe Creative Cloud

Operational

Google Workspace

Operational

Webex

Operational

W-Exchange/Microsoft 365

Operational

Network Services

GoVPN (govpn.wmich.edu)

Operational

Other

Operational

Pinnacle

Operational

Telephones

Operational

Wired Network

Partial Service Disruption

Wireless Network

Partial Service Disruption

WAPPS (Web Applications)

Enterprise Email and Group Manager

Operational

Identity Lookup

Operational

User Info

Operational

WMU People Search

Operational

Scheduled Maintenance

On Saturday, October 4, Banner Self Serve will be unavailable from 6:30-7 a.m. for upgradesPlanned Maintenance

Schedule

October 4, 2025 6:30AM - 7:00AM EDT

Components

Administrative and Enterprise Systems

Systems

Banner Self Service

Description

Find the general schedule and status here: WMU Enterprise Systems - Outage Plans, Status, URLs https://oitcwsp.cc.wmich.edu/dokuwiki/doku.php?id=all_systems:systems_outages_and_notices:system_av… Access the link on campus or via VPN. Direct questions to the Help Desk at (269) 387-4357.
Due to maintenance phone service may experience intermittent issues October 6, 3-6 a.m.Planned Maintenance

Schedule

October 6, 2025 3:00AM - 6:00AM EDT

Components

Network Services

Systems

Telephones

Description

Phone service will be undergoing scheduled maintenance on Monday, Oct. 6, from 3 a.m. to 6 a.m. During this time, you may experience intermittent issues when trying to place or receive calls. Active phone calls could be dropped during this time. Direct questions to the Help Desk at (269) 387-4357.

History (Last 7 days)

Phone issuesPartial Service Disruption

Incident Status

Partial Service Disruption


Components

Network Services


Systems

Telephones



October 3, 2025 8:11AM EDT
[Resolved] Phone issues on campus have been resolved.

October 2, 2025 5:20PM EDT
[Investigating] We're currently getting reports of phone calls being placed to campus phones aren't being routed properly. Our technicians are working to resolve this issue. MB
Monthly security updates installed Sept. 28Planned Maintenance

Description

Monthly security updates will be deployed on servers from 12:01 a.m. to noon on Sunday, Sept. 28. This may affect Windows and Mac machines that utilize services on these servers. If you experience problems accessing your services, you may need to reboot your machine. Direct questions to the Help Desk at (269) 387-4357.


Components

Administrative and Enterprise Systems


Systems

OIT Systems Supported Windows Servers


Schedule

September 28, 2025 12:01AM - September 28, 2025 12:00PM EDT


September 28, 2025 12:00PM EDT
[Update] Scheduled maintenance is complete.

September 28, 2025 12:01AM EDT
[Update] Scheduled maintenance is starting.
Touchnet Banner Payment Gateway will be unavailable Sunday, Sept. 28, 8 a.m.-noon due to updates.Planned Maintenance

Description

Find the general schedule and status here: WMU Enterprise Systems - Outage Plans, Status, URLs https://oitcwsp.cc.wmich.edu/dokuwiki/doku.php?id=all_systems:systems_outages_and_notices:system_av… Access the link on campus or via VPN. Direct questions to the Help Desk at (269) 387-4357.


Components

Network Services


Systems

Other


Schedule

September 28, 2025 8:00AM - September 28, 2025 12:00PM EDT


September 28, 2025 12:00PM EDT
[Update] Scheduled maintenance is complete.

September 28, 2025 8:00AM EDT
[Update] Scheduled maintenance is starting.