Active Incident

Updated a few seconds ago

Service Disruption Partial Service Disruption

Incident Status

Partial Service Disruption

Components

Administrative and Enterprise Systems, Network Services

Systems

ImageNow, OIT Systems Supported Windows Servers, Other


February 6, 2023 2:48PM EST
[Monitoring] Some computer lab licensing, file servers and other software may be unavailable as IT personnel continue restoration efforts.

February 3, 2023 12:38PM EST
[Investigating] Services such as the Credential Manager system, WMU Secure and Eduroam have been restored.

January 24, 2023 3:01PM EST
[Investigating] Kronos is once again operational. Updated the status of ImageNow. Visit https://wmich.edu/it/service-disruption for the latest on the disruption, which began Friday, Jan. 20.

January 23, 2023 9:57AM EST
[Investigating] Visit https://wmich.edu/it/service-disruption for the latest on the disruption, which began Friday, Jan. 20.

January 23, 2023 9:23AM EST
[Investigating] Updated to better reflect affected services.

January 20, 2023 10:49AM EST
[Investigating] We continue to investigate a service disruption that may be impacting systems and services, such as file shares and authentication services, WMU login and authentication to goWMU, ELearning, W-Exchange, login to W-Secure. But most systems are available for use. Information technology staff members are working to identify the scope of impact, plan remediation and recovery efforts, and to mitigate any further outage. Updates will be posted on this banner as information becomes available.

January 20, 2023 8:53AM EST
[Investigating] WMU systems are currently experiencing technical issues that impact network and system access.

Authentication, Accounts and Passwords

Change Password Page

Operational

DUO 2FA

Operational

LDAP

Operational

WMU Login (Single Sign-On)

Operational

Administrative and Enterprise Systems

Banner Admin Pages

Operational

Banner Self Service

Operational

Banner Workflow

Operational

CMS & Web Hosting

Operational

COLT

Operational

Cognos

Operational

COVID-19 Badge

Operational

DegreeWorks

Operational

Elearning

Operational

goWMU

Operational

GLOW

Operational

ImageNow

Operational

Kronos

Operational

Mediasite

Operational

OIT Systems Supported Windows Servers

Service Disruption

Peoplesoft

Operational

People Search

Operational

Qualtrics

Operational

Salesforce (Enrollment Management)

Operational

Salesforce (University Advancement)

Operational

Salesforce (University CRM)

Operational

Touchnet

Operational

Communication & Collaboration Services

Adobe Creative Cloud

Operational

Google Workspace

Operational

Webex

Operational

W-Exchange/Microsoft 365

Operational

Network Services

GoVPN

Operational

Pulse Secure VPN

Operational

Telephones

Operational

Wired Network

Operational

Wireless Network

Operational

Other

Operational

History (Last 7 days)

Credential Manager/ Change passwordOperational

Incident Status

Operational


Components

Authentication, Accounts and Passwords


Systems

Change Password Page



February 7, 2023 4:50PM EST
[Resolved] The Credential Manager/Change your password page is available. MB

February 7, 2023 4:42PM EST
[Investigating] We are currently experiencing issues when trying to access the "change your password/Credential manager" page. Our technicians are aware of this issue and are working to resolve it.
MicrosoftDegraded Performance

Incident Status

Degraded Performance


Components

Communication & Collaboration Services


Systems

W-Exchange/Microsoft 365



February 7, 2023 3:01PM EST
[Resolved] We've completed the mitigation actions and confirmed that the issue is resolved after an extended period of monitoring.

February 7, 2023 8:28AM EST
[Identified] Microsoft has identified a recent change that may be causing issues with send, receive, or email search within Exchange. Microsoft has applied mitigation and is monitoring the service to ensure full recovery.
Local calling from WMUOperational

Incident Status

Operational


Components

Network Services


Systems

Telephones



February 6, 2023 12:35PM EST
[Resolved] Issue has been resolved.

February 6, 2023 11:10AM EST
[Investigating] Currently we're experiencing an issue when trying to dial local phone numbers from WMU phones. Our TCOM team is investigating the issue and hopefully will have this resolved soon.
GLOWService Disruption

Incident Status

Service Disruption


Components

Administrative and Enterprise Systems


Systems

GLOW



February 3, 2023 10:43AM EST
[Resolved] The old version of GLOW should now be functioning again.

February 3, 2023 8:02AM EST
[Investigating] Currently we're experiencing an issue when trying to access "old"GLOW. Our administrators are invesstigating this issue.