Active Incident

Updated a few seconds ago

TouchNet IssuesPartial Service Disruption

Incident Status

Partial Service Disruption

Components

Administrative and Enterprise Systems

Systems

Touchnet


July 9, 2025 8:24AM EDT
[Identified] TouchNet has corrected the configuration issue related to sending email receipts. They are continuing to work on correcting the the uPay site error listed below. uPay sites sending TouchNet encoded Success, Cancel, and Error URLs result in a “We’re sorry, a system error occurred.” error message. We are currently unable to parse the encoded URLs to obtain the domain to whitelist the URLs.

July 8, 2025 4:21PM EDT
[Identified] TouchNet is aware of two outstanding issues that are impacting different areas of Marketplace: • Email receipts are not being sent upon order completion due to a configuration issue. • uPay sites sending TouchNet encoded Success, Cancel, and Error URLs result in a “We’re sorry, a system error occurred.” error message. We are currently unable to parse the encoded URLs to obtain the domain to whitelist the URLs. TouchNet is working to resolve these issues.
Be aware of multiple email-based phishing scams circulating among campus communityInformational

Incident Status

Informational

Components

Communication & Collaboration Services

Systems

W-Exchange/Microsoft 365


June 12, 2025 10:43AM EDT
[Monitoring] Please be aware that Western Michigan University is currently being targeted by multiple phishing campaigns, which may result in you receiving a fraudulent message. Phishing is the practice of sending emails to make individuals reveal personal information. Remember, WMU will never ask for your personal or account information via email. If you suspect an email is not legitimate, please forward it as an attachment to abuse@wmich.edu. These phishing messages may appear to come from a legitimate source and will vary in content, not limited to the following: An enticing job offer promising reimbursement for purchases or asking for financial and other personal information. A link to digitally sign an unexpected document, which will prompt you for your credentials. A link to “reactivate” your account, which will prompt you for your credentials. A request to communicate through an email address outside @wmich.edu Messages may also come from unknown sources, not limited to the following: Threatening to expose fictitious online behavior. Falsely indicating that someone has your password. Requesting payment to keep quiet about false accusations. These messages are not legitimate. Taking any action on messages of this nature may put your Western Michigan University account, as well as your personal and financial information, at risk. Visit https://go.wmich.edu/s/article/Recent-Phishing for examples of recent phishing campaigns. Visit https://go.wmich.edu/s/article/Phishing to learn more about phishing.

Authentication, Accounts and Passwords

Change Password Page

Operational

DUO 2FA

Operational

LDAP

Operational

WMU Login (Single Sign-On)

Operational

Administrative and Enterprise Systems

Banner Admin Pages

Operational

Banner Self Service

Operational

Banner Workflow

Operational

CMS & Web Hosting

Operational

COLT

Operational

Cognos

Operational

DegreeWorks

Operational

Elearning

Operational

goWMU

Operational

Perceptive Content (ImageNow)

Operational

Kronos (timekeeping)

Operational

Mediasite

Operational

ODS/EDW

Operational

OIT Systems Supported Windows Servers

Operational

Peoplesoft

Operational

People Search

Operational

Qualtrics

Operational

Salesforce (Enrollment Management)

Operational

Salesforce (University Advancement)

Operational

Salesforce (University CRM)

Operational

Touchnet

Partial Service Disruption

Communication & Collaboration Services

Adobe Creative Cloud

Operational

Google Workspace

Operational

Webex

Operational

W-Exchange/Microsoft 365

Informational

Network Services

GoVPN (govpn.wmich.edu)

Operational

Other

Operational

Pinnacle

Operational

Telephones

Operational

Wired Network

Operational

Wireless Network

Operational

WAPPS (Web Applications)

Enterprise Email and Group Manager

Operational

Identity Lookup

Operational

User Info

Operational

WMU People Search

Operational

Scheduled Maintenance

Webex Meetings Maintenance Scheduled for the evening of July 22Planned Maintenance

Schedule

July 22, 2025 10:00PM - July 23, 2025 2:59AM EDT

Components

Communication & Collaboration Services

Systems

Webex

Description

Webex will be undergoing scheduled maintenance on Tuesday, July 22, from 10 p.m. to 2:59 a.m. During this time, you may experience intermittent issues when trying to host or join meetings. To avoid disruptions, we recommend rescheduling any meetings planned during this maintenance window. Direct questions to the Help Desk at (269) 387-4357.

History

No incidents in the last 7 days