Active Incident

Updated a few seconds ago

Microsoft 365/W-Exchange Service DisruptionService Disruption

Incident Status

Service Disruption

Components

Communication & Collaboration Services

Systems

W-Exchange/Microsoft 365


November 13, 2026 12:48PM EST
MONITORING

Services continue to function as intended, and we have not seen any new problems since our last update. Microsoft has not yet finalized and confirmed full restoration on their end, so WMU IT will keep monitoring their progress until they do. If you encounter any challenges with your email or other Microsoft 365 services in the meantime, please reach out to the Help Desk at helpdesk@wmich.edu or 269-387-4357.

November 13, 2026 10:45AM EST
MONITORING

Microsoft continues to make progress, and service has kept improving since our last update. Email and other Microsoft 365 services are behaving more normally for most people, although Microsoft is still confirming that everything stays stable. Messages that were held up during the outage are still catching up, so if you are waiting on something, it may simply be on its way. WMU IT will keep watching Microsoft's recovery and will post another update here as we learn more.

November 13, 2026 7:45AM EST
MONITORING

Microsoft has made progress, and services appear to be coming back online now. Service is recovering, although it will take some time to confirm that it stays stable. In the meantime, messages sent to or from WMU accounts are gradually being delivered, so some may take a while to reach the people they were meant for. WMU IT will keep monitoring Microsoft's recovery and will post updates here as we learn more.

November 12, 2026 4:10PM EST
MONITORING

Microsoft is continuing to work towards a resolution but has not provided a timeframe for service restoration. WMU IT continues to monitor the situation.

November 12, 2026 2:07PM EST
INVESTIGATING

There is a confirmed widespread Microsoft 365 Service Disruption affecting all M365 Services. WMU IT is aware and monitoring the situation.

Authentication, Accounts and Passwords

Change Password Page

Operational

DUO 2FA

Operational

LDAP

Operational

WMU Login (Single Sign-On)

Operational

Administrative and Enterprise Systems

Banner Admin Pages

Operational

Banner Self Service

Operational

Banner Workflow

Operational

Bronco Insights (Cognos)

Operational

CMS & Web Hosting

Operational

COLT

Operational

DegreeWorks

Operational

Elearning

Operational

goWMU

Operational

Perceptive Content (ImageNow)

Operational

Kronos (timekeeping)

Operational

Minitab (statistical software)

Operational

Mediasite

Operational

ODS/EDW

Operational

OIT Systems Supported Windows Servers

Operational

Other

Operational

Peoplesoft

Operational

People Search

Operational

Qualtrics

Operational

Remote Labs

Operational

Salesforce (Enrollment Management)

Operational

Salesforce (University Advancement)

Operational

Salesforce (University CRM)

Operational

Student Printing (PaperCut)

Operational

Touchnet

Operational

Communication & Collaboration Services

Adobe Creative Cloud

Operational

Google Workspace

Operational

Webex

Operational

W-Exchange/Microsoft 365

Partial Service Disruption

Network Services

GoVPN (govpn.wmich.edu)

Operational

Other

Operational

Pinnacle

Operational

Telephones

Operational

Wired Network

Operational

Wireless Network

Operational

WAPPS (Web Applications)

Enterprise Email and Group Manager

Operational

Identity Lookup

Operational

User Info

Operational

WMU People Search

Operational

History (Last 7 days)

Salesforce - Performance DegradationPartial Service Disruption

Incident Status

Partial Service Disruption


Components

Administrative and Enterprise Systems


Systems

Salesforce (Enrollment Management), Salesforce (University Advancement), Salesforce (University CRM)



November 10, 2026 11:59AM EST
RESOLVED

Salesforce has confirmed this issue has now bee resolved.

November 10, 2026 11:43AM EST
MONITORING

Update from Salesforce: We're continuing to restore normal performance for the impacted instances. Page load times remain slow, though early indicators show performance stabilizing slightly. We're moving data between parts of our caching system to spread the load more evenly, and this work is still in progress. We haven't yet confirmed full recovery. We'll provide an update in 30 minutes, or sooner if we have more information.

November 10, 2026 11:21AM EST
MONITORING

Salesforce is reporting a service degradation that is affecting the University CRM. Other instances or services that use Salesforce may also be affected.
Online payments unavailable Monday evening, Nov. 9Planned Maintenance

Description

Online payments will be temporarily unavailable due to scheduled maintenance from 10 to 11 p.m. on Monday, Nov. 9. If you have questions or need assistance, contact the Help Desk at (269) 387-4357.


Components

Administrative and Enterprise Systems


Systems

Touchnet


Schedule

November 9, 2026 10:00PM - November 9, 2026 11:00PM EST


November 9, 2026 11:00PM EST
UPDATE

Scheduled maintenance is complete.

November 9, 2026 10:00PM EST
UPDATE

Scheduled maintenance is starting.